Customer Support

The Bio-Stria Team is one of the best support and fast teams in the industry providing the highest quality service, support and education.

Whenever you have a question or are struggling with a question, our 14 hour live support team is here to help.

Secure Payment

Shopping at BIO-STRIA is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.

Simple Returns

How to return a product?

Here at BIO-STRIA®, we understand that every skin is different; which is why we offer our 30-day money back guarantee on all our organic skincare and oil products.

If your order with BIO-STRIA® does not meet your skincare standards, please contact our customer service at 1(403) 606-8924 or email us at info@biostria.com. Within the first 30 days of order, you qualify for an exchange or full refund of your purchase, even if the bottle is half full. Please keep in mind, we are only able to cancel same day orders.

*Due to hygiene reasons, we do not offer any returns on BIO-STRIA® Spa   Accessories. Please refer to return policy for further instructions.

30 days full refund if the products is unopened ONLY RETURN TO:

Once you shipped back your products you need to
send us an E-mail with your tracking number.

1107 Cornerstone St Ne, Calgary, Alberta, Canada, T3N-1G5